Health service planning
Health service planning The planned process of aligning current and future health services and resources to the changing health patterns and demographics of a given area or region Population-based planning…
Leading and managing change
Organisational change A systematic approach to reshaping organisations in line with their future goals, aims, vision and philosophy The change management competency that relates to the ‘Leads Self’ element of…
Successfully managing conflict
Conflict Unresolved, protracted disagreements between individuals or groups that negatively impact on staff, organisations and working relationships Relationship-based conflict Relationship-based conflict involves a fundamental and intractable difference between two individuals…
Strategic planning
Planning Thinking about a goal and organising activities and resources towards achieving it Strategic planning ‘A disciplined effort to produce fundamental decisions and actions shaping the nature and direction of…
Quality and service improvement
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
Building positive workplace cultures
Workplace culture The particular beliefs, norms or values of an organisation that distinguish it from other similar organisations While we may talk about a single defining culture, the truth is…
Communication leadership
Communication A two-way exchange of information through writing, speaking or another medium Globalisation The process through which an organisation develops a presence or influence in more than one country Until…
Ambiguity and leadership
Ambiguity Lack of certainty or dependability of meaning of communication, action or knowledge Firstly, uncertainty has been associated with human conceptions and understandings that may not be objective. For example,…
Creativity and visioning
Visioning The process of assessing how fit an organisation is to grow and function in the future Vision A clear purpose that expresses a distinct sense of an organisation’s future…
Negotiating
Negotiation ‘Back-and-forth communication designed to reach an agreement when you and the other side have some interests that are shared and some that are opposed’ (Fisher, Ury & Patton, 2012,…
