Reflection An intentional cognitive process of thought and contemplation regarding an issue and its relationship to one’s own practice, beliefs, values or behaviour Definitions of critical reflection and critical reflective…
Communication A two-way exchange of information through writing, speaking or another medium Globalisation The process through which an organisation develops a presence or influence in more than one country Until…
Ambiguity Lack of certainty or dependability of meaning of communication, action or knowledge Firstly, uncertainty has been associated with human conceptions and understandings that may not be objective. For example,…
Visioning The process of assessing how fit an organisation is to grow and function in the future Vision A clear purpose that expresses a distinct sense of an organisation’s future…
Negotiation ‘Back-and-forth communication designed to reach an agreement when you and the other side have some interests that are shared and some that are opposed’ (Fisher, Ury & Patton, 2012,…
Budgeting for the future Martin is the nurse manager of a busy ward in a large public hospital. He has been in this position for the previous four years. During…
Work engagement Psychological and emotional connection of an employee to their work and/or workplace Work engagement is meant to provide ‘positive, fulfilling … work related well-being … to provide engaged,…
Critical thinking ‘The systematic evaluation or formulation of beliefs or statements, by rational standards’ (Vaughn & MacDonald, 2010, p. 119) that forms the basis of problem-solving, decision-making and emotional intelligence…
Accountability The requirement to account for one’s actions and outcomes to a higher authority; cannot be delegated Responsibility The obligation of ensuring the required task is complete; can be delegated…
Networking A supportive system of sharing information and services among individuals, groups and organisations with a common interest Advances in technology and the proliferation of mobile devices have changed the…
