Influence Deliberate conduct (either positive or negative) that causes measurable results or effects, which may or may not have been intended, in respect to character, aims, processes and outcomes Strategic…

Power An agent’s ability to influence the target Relationships of power exist where there is a perceived dependency between two or more people in an organisation. For example, a manager…

Clinical governance ‘The set of relationships and responsibilities established by a health service organisation between its executive, workforce and stakeholders (including consumers)’ to support safe, quality care (Australian Commission on…

Emotional intelligence The ‘ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of them’ (Mayer, Caruso & Salovey, 1999, p. 267)…

Values ‘Underlying attitudes and beliefs that determine individual behaviour’ (Viinamäki, 2012, p. 29) As a leader, it is important to reflect upon questions like the following: Who does your organisation…

Leadership ‘A process whereby an individual influences a group of individuals to achieve a common goal’ (Northouse, 2013, p. 5) Management focuses on the organisation of people’s endeavours as they…

Ethical decision-making Decisions that take into account values, morals and norms New managers in the healthcare system will be faced with multiple and sometimes competing frameworks that guide practice. These…