Evidence-based management ‘Translating principles based on best evidence into organisational practices’ (Rousseau, 2006, p. 256) Studies have found that health service managers believe using evidence will improve management effectiveness (Adily…
Project ‘A unique set of inter-related activities designed to produce a set of deliverables and achieve a defined goal within clearly defined time, cost and quality constraints’ (Dwyer, Liang, Thiessen…
Health service planning The planned process of aligning current and future health services and resources to the changing health patterns and demographics of a given area or region Population-based planning…
Self-management A behavioural process involving the exercise of choice in which the individual is aware of possible alternative actions and appreciative of the consequences (Manz & Sims, 1980; Markham &…
Organisational change A systematic approach to reshaping organisations in line with their future goals, aims, vision and philosophy The change management competency that relates to the ‘Leads Self’ element of…
Conflict Unresolved, protracted disagreements between individuals or groups that negatively impact on staff, organisations and working relationships Relationship-based conflict Relationship-based conflict involves a fundamental and intractable difference between two individuals…
Planning Thinking about a goal and organising activities and resources towards achieving it Strategic planning ‘A disciplined effort to produce fundamental decisions and actions shaping the nature and direction of…
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
Workplace culture The particular beliefs, norms or values of an organisation that distinguish it from other similar organisations While we may talk about a single defining culture, the truth is…
Communication A two-way exchange of information through writing, speaking or another medium Globalisation The process through which an organisation develops a presence or influence in more than one country Until…
