Health service planning
Health service planning The planned process of aligning current and future health services and resources to the changing health patterns and demographics of a given area or region Population-based planning…
Leading and managing change
Organisational change A systematic approach to reshaping organisations in line with their future goals, aims, vision and philosophy The change management competency that relates to the ‘Leads Self’ element of…
Successfully managing conflict
Conflict Unresolved, protracted disagreements between individuals or groups that negatively impact on staff, organisations and working relationships Relationship-based conflict Relationship-based conflict involves a fundamental and intractable difference between two individuals…
Evidence-based practice
Evidence-based management ‘Translating principles based on best evidence into organisational practices’ (Rousseau, 2006, p. 256) Studies have found that health service managers believe using evidence will improve management effectiveness (Adily…
Project management
Project ‘A unique set of inter-related activities designed to produce a set of deliverables and achieve a defined goal within clearly defined time, cost and quality constraints’ (Dwyer, Liang, Thiessen…
Strategic planning
Planning Thinking about a goal and organising activities and resources towards achieving it Strategic planning ‘A disciplined effort to produce fundamental decisions and actions shaping the nature and direction of…
Quality and service improvement
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
Building positive workplace cultures
Workplace culture The particular beliefs, norms or values of an organisation that distinguish it from other similar organisations While we may talk about a single defining culture, the truth is…
Partnering with stakeholders
Partnership A group of two or more organisations working collaboratively to pursue and achieve common goals and objectives Stakeholder ‘Anybody who can affect or is affected by an organisation, strategy…
Leading interprofessional teams
Professional identity A categorisation and differentiation of a profession When our professional identity is threatened, we tend to fall back on stereotypical and (usually negative) social categorisations of our profession…
