Conflict Unresolved, protracted disagreements between individuals or groups that negatively impact on staff, organisations and working relationships Relationship-based conflict Relationship-based conflict involves a fundamental and intractable difference between two individuals…
Planning Thinking about a goal and organising activities and resources towards achieving it Strategic planning ‘A disciplined effort to produce fundamental decisions and actions shaping the nature and direction of…
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
Workplace culture The particular beliefs, norms or values of an organisation that distinguish it from other similar organisations While we may talk about a single defining culture, the truth is…
Communication A two-way exchange of information through writing, speaking or another medium Globalisation The process through which an organisation develops a presence or influence in more than one country Until…
Ambiguity Lack of certainty or dependability of meaning of communication, action or knowledge Firstly, uncertainty has been associated with human conceptions and understandings that may not be objective. For example,…
Visioning The process of assessing how fit an organisation is to grow and function in the future Vision A clear purpose that expresses a distinct sense of an organisation’s future…
Negotiation ‘Back-and-forth communication designed to reach an agreement when you and the other side have some interests that are shared and some that are opposed’ (Fisher, Ury & Patton, 2012,…
Partnership A group of two or more organisations working collaboratively to pursue and achieve common goals and objectives Stakeholder ‘Anybody who can affect or is affected by an organisation, strategy…
Budgeting for the future Martin is the nurse manager of a busy ward in a large public hospital. He has been in this position for the previous four years. During…
