6: Six Sigma for Hospitals
Every hospital has two “factories”: A “good” factory that delivers patient care. In a hospital, this would be the emergency department (ED), operating room (OR), nursing units, lab, radiology, pharmacy,…
13: Theory of Constraints
When I first tried to read Eliyahu Goldratt’s book, The Goal: A Process of Ongoing Improvement (North River Press, 1984), I couldn’t get through it. It was about improving throughput…
