Quality and service improvement
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
Communication leadership
Communication A two-way exchange of information through writing, speaking or another medium Globalisation The process through which an organisation develops a presence or influence in more than one country Until…
Ambiguity and leadership
Ambiguity Lack of certainty or dependability of meaning of communication, action or knowledge Firstly, uncertainty has been associated with human conceptions and understandings that may not be objective. For example,…
Creativity and visioning
Visioning The process of assessing how fit an organisation is to grow and function in the future Vision A clear purpose that expresses a distinct sense of an organisation’s future…
Negotiating
Negotiation ‘Back-and-forth communication designed to reach an agreement when you and the other side have some interests that are shared and some that are opposed’ (Fisher, Ury & Patton, 2012,…
Financial management
Budgeting for the future Martin is the nurse manager of a busy ward in a large public hospital. He has been in this position for the previous four years. During…
Partnering with stakeholders
Partnership A group of two or more organisations working collaboratively to pursue and achieve common goals and objectives Stakeholder ‘Anybody who can affect or is affected by an organisation, strategy…
Leading interprofessional teams
Professional identity A categorisation and differentiation of a profession When our professional identity is threatened, we tend to fall back on stereotypical and (usually negative) social categorisations of our profession…
Leadership and critical reflective practice
Reflection An intentional cognitive process of thought and contemplation regarding an issue and its relationship to one’s own practice, beliefs, values or behaviour Definitions of critical reflection and critical reflective…
Managing and leading staff
Work engagement Psychological and emotional connection of an employee to their work and/or workplace Work engagement is meant to provide ‘positive, fulfilling … work related well-being … to provide engaged,…
