Workforce-planning
Workforce-planning An ongoing business process aimed at ensuring the right people with the right skills are in the right place at the right time and at the right cost Workforce-planning…
Evidence-based practice
Evidence-based management ‘Translating principles based on best evidence into organisational practices’ (Rousseau, 2006, p. 256) Studies have found that health service managers believe using evidence will improve management effectiveness (Adily…
Concepts of leadership and management in health services
Organisation A group of individuals who interact with each other to achieve a common goal Researchers have identified many different types of organisations (McKenna, 1998). The term organisation includes a…
Project management
Project ‘A unique set of inter-related activities designed to produce a set of deliverables and achieve a defined goal within clearly defined time, cost and quality constraints’ (Dwyer, Liang, Thiessen…
Self-management
Self-management A behavioural process involving the exercise of choice in which the individual is aware of possible alternative actions and appreciative of the consequences (Manz & Sims, 1980; Markham &…
Health service planning
Health service planning The planned process of aligning current and future health services and resources to the changing health patterns and demographics of a given area or region Population-based planning…
Successfully managing conflict
Conflict Unresolved, protracted disagreements between individuals or groups that negatively impact on staff, organisations and working relationships Relationship-based conflict Relationship-based conflict involves a fundamental and intractable difference between two individuals…
Leading and managing change
Organisational change A systematic approach to reshaping organisations in line with their future goals, aims, vision and philosophy The change management competency that relates to the ‘Leads Self’ element of…
Strategic planning
Planning Thinking about a goal and organising activities and resources towards achieving it Strategic planning ‘A disciplined effort to produce fundamental decisions and actions shaping the nature and direction of…
Quality and service improvement
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
