Negotiating
Negotiation ‘Back-and-forth communication designed to reach an agreement when you and the other side have some interests that are shared and some that are opposed’ (Fisher, Ury & Patton, 2012,…
Financial management
Budgeting for the future Martin is the nurse manager of a busy ward in a large public hospital. He has been in this position for the previous four years. During…
Managing and leading staff
Work engagement Psychological and emotional connection of an employee to their work and/or workplace Work engagement is meant to provide ‘positive, fulfilling … work related well-being … to provide engaged,…
Critical thinking and decision-making
Critical thinking ‘The systematic evaluation or formulation of beliefs or statements, by rational standards’ (Vaughn & MacDonald, 2010, p. 119) that forms the basis of problem-solving, decision-making and emotional intelligence…
Holding to account
Accountability The requirement to account for one’s actions and outcomes to a higher authority; cannot be delegated Responsibility The obligation of ensuring the required task is complete; can be delegated…
Networking
Networking A supportive system of sharing information and services among individuals, groups and organisations with a common interest Advances in technology and the proliferation of mobile devices have changed the…
Influencing strategically
Influence Deliberate conduct (either positive or negative) that causes measurable results or effects, which may or may not have been intended, in respect to character, aims, processes and outcomes Strategic…
Power and political astuteness
Power An agent’s ability to influence the target Relationships of power exist where there is a perceived dependency between two or more people in an organisation. For example, a manager…
Clinical governance
Clinical governance ‘The set of relationships and responsibilities established by a health service organisation between its executive, workforce and stakeholders (including consumers)’ to support safe, quality care (Australian Commission on…
Leadership and management frameworks and theories
Leadership ‘A process whereby an individual influences a group of individuals to achieve a common goal’ (Northouse, 2013, p. 5) Management focuses on the organisation of people’s endeavours as they…
