Project management
Project ‘A unique set of inter-related activities designed to produce a set of deliverables and achieve a defined goal within clearly defined time, cost and quality constraints’ (Dwyer, Liang, Thiessen…
Strategic planning
Planning Thinking about a goal and organising activities and resources towards achieving it Strategic planning ‘A disciplined effort to produce fundamental decisions and actions shaping the nature and direction of…
Quality and service improvement
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
Building positive workplace cultures
Workplace culture The particular beliefs, norms or values of an organisation that distinguish it from other similar organisations While we may talk about a single defining culture, the truth is…
Partnering with stakeholders
Partnership A group of two or more organisations working collaboratively to pursue and achieve common goals and objectives Stakeholder ‘Anybody who can affect or is affected by an organisation, strategy…
Leading interprofessional teams
Professional identity A categorisation and differentiation of a profession When our professional identity is threatened, we tend to fall back on stereotypical and (usually negative) social categorisations of our profession…
Leadership and critical reflective practice
Reflection An intentional cognitive process of thought and contemplation regarding an issue and its relationship to one’s own practice, beliefs, values or behaviour Definitions of critical reflection and critical reflective…
Communication leadership
Communication A two-way exchange of information through writing, speaking or another medium Globalisation The process through which an organisation develops a presence or influence in more than one country Until…
Ambiguity and leadership
Ambiguity Lack of certainty or dependability of meaning of communication, action or knowledge Firstly, uncertainty has been associated with human conceptions and understandings that may not be objective. For example,…
Creativity and visioning
Visioning The process of assessing how fit an organisation is to grow and function in the future Vision A clear purpose that expresses a distinct sense of an organisation’s future…
