Conflict Unresolved, protracted disagreements between individuals or groups that negatively impact on staff, organisations and working relationships Relationship-based conflict Relationship-based conflict involves a fundamental and intractable difference between two individuals…
Evidence-based management ‘Translating principles based on best evidence into organisational practices’ (Rousseau, 2006, p. 256) Studies have found that health service managers believe using evidence will improve management effectiveness (Adily…
Project ‘A unique set of inter-related activities designed to produce a set of deliverables and achieve a defined goal within clearly defined time, cost and quality constraints’ (Dwyer, Liang, Thiessen…
Planning Thinking about a goal and organising activities and resources towards achieving it Strategic planning ‘A disciplined effort to produce fundamental decisions and actions shaping the nature and direction of…
Quality improvement A formal approach to the measurement and analysis of organisational systems, processes and policies and the continued efforts and strategies to enhance outcomes In the hierarchical approach, it…
Workplace culture The particular beliefs, norms or values of an organisation that distinguish it from other similar organisations While we may talk about a single defining culture, the truth is…
Partnership A group of two or more organisations working collaboratively to pursue and achieve common goals and objectives Stakeholder ‘Anybody who can affect or is affected by an organisation, strategy…
Professional identity A categorisation and differentiation of a profession When our professional identity is threatened, we tend to fall back on stereotypical and (usually negative) social categorisations of our profession…
Reflection An intentional cognitive process of thought and contemplation regarding an issue and its relationship to one’s own practice, beliefs, values or behaviour Definitions of critical reflection and critical reflective…
Communication A two-way exchange of information through writing, speaking or another medium Globalisation The process through which an organisation develops a presence or influence in more than one country Until…
