Metric System
CHAPTER 6 Metric System Objectives After reviewing this chapter, you should be able to: 1. Express metric measures correctly using rules of the metric system 2. State common equivalents in the metric…
Roman Numerals
CHAPTER 1 Roman Numerals Objectives After reviewing this chapter, you should be able to: 1. Recognize the symbols used to represent numbers in the Roman numeral system 2. Convert Roman numerals to…
Medication Administration
CHAPTER 10 Medication Administration Objectives After reviewing this chapter, you should be able to: 1. State the consequences of medication errors 2. Identify the causes of medication errors 3. Identify the role of…
Concepts of leadership and management in health services
Organisation A group of individuals who interact with each other to achieve a common goal Researchers have identified many different types of organisations (McKenna, 1998). The term organisation includes a…
Workforce-planning
Workforce-planning An ongoing business process aimed at ensuring the right people with the right skills are in the right place at the right time and at the right cost Workforce-planning…
Self-management
Self-management A behavioural process involving the exercise of choice in which the individual is aware of possible alternative actions and appreciative of the consequences (Manz & Sims, 1980; Markham &…
Health service planning
Health service planning The planned process of aligning current and future health services and resources to the changing health patterns and demographics of a given area or region Population-based planning…
Leading and managing change
Organisational change A systematic approach to reshaping organisations in line with their future goals, aims, vision and philosophy The change management competency that relates to the ‘Leads Self’ element of…
Successfully managing conflict
Conflict Unresolved, protracted disagreements between individuals or groups that negatively impact on staff, organisations and working relationships Relationship-based conflict Relationship-based conflict involves a fundamental and intractable difference between two individuals…
Evidence-based practice
Evidence-based management ‘Translating principles based on best evidence into organisational practices’ (Rousseau, 2006, p. 256) Studies have found that health service managers believe using evidence will improve management effectiveness (Adily…
