Chapter 10 A specialized skills teaching centre or facility, whether static or mobile, provides the ideal setting for facilitating practitioners’ technical and nontechnical skills while also protecting patients. Any such facility should be built around a balance between the needs of the users and those of the organization (Seropian & Lavy 2010). The last 15 years have seen enormous advances in our knowledge of why and how adverse events occur in clinical practice. The influential report To Err is Human from the Institute of Medicine in the United States (Kohn et al 2000) followed by An Organization With a Memory (DOH 2000) have highlighted the cost of adverse events in terms of finances and harm to patients, often as a result of inconsistent standards of clinical skills. These have led to strategies to transform healthcare, which include the Lucien Leape Foundation (2009) and the World Health Organization’s patient safety curriculum (WHO 2010), both of which recognize the central role of clinical skills facilities and the use of simulation. This chapter considers the following questions: • What are clinical skills facilities and why is there a need for them? • What should we teach in a clinical skills environment? • How should we teach in clinical skills facilities? • What are the practical approaches to clinical skills teaching? • What are the limitations/challenges of clinical skills facilities? Clinical skills facilities provide specialist expertise for all those who deliver healthcare services to patients and communities (Dent 2001, Seropian & Lavy 2010). The success of a clinical skills facility relies on three key factors: geography of the facility, leadership and management, and financial infrastructure. They need to be accessible and provide standards of training to enable flexible movement of staff across geographical boundaries. A clinical skills centre can be defined in terms of: Facilities such as an outpatient, dedicated ward, theatre and laboratory area can provide contextual simulations for learners. Contextual fidelity supports the transfer of skills to the workplace and creates a suspension of disbelief to enhance learning (Ker et al 2006). Clinical skills facilities can be linked and therefore used more efficiently and effectively through a managed educational network which can be implemented at a regional or national level (Ker 2011). Every facility needs to be working in collaboration with the healthcare system to ensure that teaching and learning reflect the needs of both current and future healthcare practitioners. A mobile facility which has the standard features of fixed facilities can provide additional benefits in terms of travel time and team training in small healthcare units, providing an educational service in remote and rural areas without interrupting patient care (NES 2011). In addition, there is an increase in the use of technology to provide realistic simulations, especially of highly complex technical skills such as laparoscopic techniques. There is increasing evidence that these virtual reality simulators can enhance cognitive skills (Sedlack & Kolars 2004). A variety of low-fidelity and medium-fidelity simulators should be provided where appropriate for each of the clinical skills sessions (see Chapter 25). Simulation is a powerful learning tool which is often used to support teaching in clinical skills centres: Simulation is therefore dependent not only on the situation created but also on the involvement of the learner (Dieckmann et al 2007). In healthcare education it should be considered a tool to recreate clinical reality without compromising patient care. In creating a simulation, all domains of learning (cognitive, psychomotor and affective) need to be considered in the reconstruction. Salas (2005) identified guidelines to effective simulation-based training which include creating scenarios based on learning outcomes and embedding objective measures of both technical and nontechnical skills in the skills scenario and ensuring feedback is integrated into the process. Simulated and real patients (see Chapter 26) who support clinical skills centre teaching contribute to preparing students to develop their: Faculty expertise is a definite prerequisite for a successful clinical skills facility. There are a number of different types of faculty in clinical skills: • Clinical skills educators with expertise in the use of simulation • Clinicians with expertise in communication skills The description of a skill is also dependent on which level is being delivered: • Level 1 – Task or skill component • Level 2 – Skill as part of a patient care scenario (Kneebone et al 2002) • Level 3 – Skill being delivered in different healthcare setting or context. The delivery of clinical skills involves cognitive, psychomotor and affective components. A technical skill involves mainly procedural skills, e.g. suturing, blood pressure, basic life support (BLS). Nontechnical skills include communication, decision making and prioritization skills (Table 10.1). Different approaches are needed to facilitate the development of these human factors (Glavin & Maran 2003). There is evidence that nontechnical skills are often the first sign of a potential adverse event, and therefore teaching and learning opportunities are required to specifically develop and rehearse these skills in the clinical skills environment (Salas 2005). In linking both together, Kohls-Gatzoulis et al (2004) demonstrated that learning a technical skill in surgery teaching cognitive skills enhanced the learning of technical skills. Table 10.1 Examples of technical and nontechnical skills There is evidence that rehearsing skills (cognitive, psychomotor and affective) in preparation for practice reduces the evidence of adverse events (Leonard et al 2004). There is also increasing evidence that behaviours observed in a simulated clinical setting can predict how professionals will behave in the reality of practice (Weller et al 2003). This ‘knowing how’ can only be gained through professional clinical experience, which clinical skills centre teaching can enhance through preparation, deliberate practice and reflection. Clinical skills centres, through a focus on the learner rather than the patient, can prepare the novice clinician for the healthcare environment (Maran & Glavin 2003). Clinical skills centres can be used to provide standard reliable evidence of competence to practise at all levels: undergraduate, postgraduate and as part of continuing professional development (Whelan 2000, DOH 2007): as part of more robust regulatory requirements. Patients now have an expectation that healthcare practitioners will have been prepared to an agreed standard of competence prior to their participation in the reality of healthcare practice (Santen et al 2004, Sedlack & Kolars 2004). In addition, there has been a move towards developing national clinical skills strategies to enhance the quality of clinical skills and to increase their cost-effectiveness (NES 2007). Clinical skills facilities, both fixed and mobile units, have been developed as a result of changes in healthcare provision (Issenberg 2002). Most developed countries now follow a system of short inpatient admissions with shift-working and changing roles and skills within the healthcare team. Patients are therefore more reliant on robust chains of communication for their quality of care (Scherpbier et al 1997). This has affected both the quantity and quality of students’ clinical experience (Thistlewaite & Jordan 1999).
Clinical skills centre teaching
Introduction
What are clinical skills facilities and why is there a need for them?
Facilities
Specialist equipment
Specialist faculty
Technical skills
Nontechnical skills
History taking
Situational awareness
Physical examination
Task management
Communication skills (with patient)
Team communication
Procedural skills
Situational awareness
Information management
Decision making
Why is there a need?
Educational drivers
Political drivers
Service drivers
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