Market research |
1. |
Research current markets. |
2. |
Research trends on the use of drugs in the area. |
3. |
Research competition. |
4. |
Research future market needs. |
5. |
Research expanding the family of packages, routes of administration, and dosage forms of existing drugs and those in investigation. |
6. |
Perform economic research on reimbursement. |
7. |
Research pricing issues and proposed prices for the product. |
8. |
Research the primary messages to use with physicians and other healthcare professionals. |
9. |
Research pharmacy stocking and counter displays for OTC drugs. |
10. |
Evaluate of strategies to use for sampling. |
11. |
Evaluate strategies to use for rolling out other dosage forms, routes of administration, indications, sizes, and dosage strengths. |
12. |
Research the types of advertising to use. |
13. |
Research forecasting sales. |
14. |
Research marketing information systems. |
Market planning and pricing |
1. |
Prepare marketing plan. |
2. |
Determine the Average Wholesale Price. |
3. |
Determine the pricing for various categories of customers considering the myriad of factors that must go into this determination. |
4. |
Evaluate reimbursement issues. |
5. |
Evaluate Medicaid and Medicare issues. |
6. |
Evaluate VA hospital and various HMO issues. |
7. |
Develop the launch campaign. |
8. |
Develop a publication strategy in combination with clinical and others. |
9. |
Determine the dosage forms, routes of administration, indications, and sizes to have studied by R and D plus product line extensions. |
10. |
Determine which patent extension strategies make the most sense. |
11. |
Create CME plans. |
12. |
Decide on symposia(um). |
13. |
Develop a Phase 4 program. |
14. |
Determine if there are any special requirements for physician education (e.g., if the product does not fit their conventional or current thinking, then more education will be required). |
Advertising and promotion |
1. |
Choose one or more vendors to provide these services. |
2. |
Decide on the specific message the ads should deliver (i.e., key communication messages). |
3. |
Decide on the brand image (e.g., logo, colors, font type and size, the look and feel of the advertisements). |
4. |
Determine any corporate advertising to be pursued (with other groups). |
5. |
Determine the product advertising (e.g., amount to spend, places to spend it, and types of messages to communicate). |
6. |
Media selection of purchases (e.g., journals, newspapers, radio, television) |
7. |
Sales promotion |
8. |
Product publicity |
9. |
Determine need for special DVDs, videos, or other educational tools. |
10. |
Professional medical writers create brochures or articles for publication. |
11. |
Speakers’ bureau for grand rounds and presentations to other groups |
12. |
Identification of thought leaders to enlist in the company’s activities |
Detailing, sales, and distribution |
1. |
Develop and implement a training program. |
2. |
Determine the priority of the product to be detailed. |
3. |
Determine the time to devote to the detailing. |
4. |
Determine the need to detail to special groups (e.g., hospital pharmacists, ICU nurses). |
5. |
Develop procedures to track sales both by in-house methods and through purchase of IMS and other data collected by various groups. |
6. |
Sales to major accounts, other selected classes of customers, and all other customers |
7. |
Forecast amount of sales in order to have product manufactured |
8. |
Choose distributors and consider dealer relations. |
9. |
Physical distribution of product |
10. |
Choose the professional meetings to exhibit at and the myriad of details involved. |
11. |
Develop a customer service program (e.g., returned goods policy, patient assistance program). |
12. |
Develop a public relations effort. |
13. |
Develop a list of frequently asked questions, with written answers. |
14. |
Develop product service groups and support activities (e.g., medical services, call center). |
15. |
Visit hospital and other formulary committees to seek to get the product on the list of accepted products. |
16. |
Develop an export sales program. |
17. |
Evaluate other foreign marketing operations |
18. |
Conduct an ongoing analysis of sales and trends |
Product |
1. |
Decide on shape and color of tablets. |
2. |
Agree on capsule sizes, and choose the color(s) and whether the capsules will be clear or opaque. |
3. |
Agree on ampoules or vials and their size. |
4. |
Determine the packaging of product in bottles [e.g., size(s), shape of bottle, number of pills]. |
5. |
Determine the packaging of product in other forms (e.g., blister packs, foils, tubes). |
6. |
Create the art work and the labels for the individual pill, the bottle or blister pack, the small carton of multiple bottles or packs, etc., and the larger cartons used. |
7. |
Evaluate and determine which product line extensions to pursue and in what order. |
8. |
Evaluate new products related to existing lines. |
9. |
Evaluate new products unrelated to existing lines. |
Activities to assure the product’s future (i.e., life cycle management) |
1. |
Determine the labeling changes to modify or replace. |
2. |
Determine the countries to get the product approved in. |
3. |
Determine the threats to the product and its future, and develop plans to counter these threats. |
4. |
Determine the Phase 4 program that is most beneficial to maintain and or enhance market share. |
Interactions with other units in the company |
1. |
Decisions on how and where to make the product |
2. |
Decisions on which pharmacoeconomic and quality of life studies are needed |
3. |
Decisions on whether a backup facility is needed in case of a force majeure |
4. |
Periodic scheduled meetings with R and D, manufacturing, legal, finance, licensing, and other groups within the company |
5. |
Philanthropic decisions on where to donate money and product to help the company, its image, and its future |
6. |
Interactions with marketing at headquarters if the company is based in another country |
OTC, over-the-counter; VA, Veterans Affairs; HMO, Health Maintenance Organization; CME, Continuing Medical Education; ICU, intensive care unit; IMS, Intercontinental Marketing Services; R and D, research and development. |